How to Cancel, Return or Exchange your Faulty or Incorrect item/s
Please note that this site operates a no hassle cancellation/exchange policy, so if you are not entirely satisfied with your purchase, your are entitled to arrange an exchange or full refund, as long as it is reported within 14 days of receiving your delivery, and has no additional print or embroidery personalisation (e.g. printed initials). For the purpose of clarity please note that we will accept returns for goods that only include The FA 3 lions logo.
Once you notify us of your intention to cancel, exchange or replace your item/s, we will issue you with a Returns Authorisation where necessary. Please print this off and include it within your returned item/s.
We ask that you arrange the return of your item/s, using a recorded/tracked shipping service to FA Coach Store | Unit 13 | 92 Burton Road | Sheffield | S3 8BX.
In the instance that your order is faulty (either supplied incorrectly, or faulty) we will reimburse the full cost of returning the item/s. Please ensure you obtain and keep safe your proof of delivery.
We will not reimburse the shipment cost for returning orders which are not faulty or supplied correctly as per your order, however you will still be entitled to a full refund or exchange on these item/s if they are in their original condition.
For returns we will seek to refund you for the item/s within 2-3 working days of receipt of the returned products, and no later than 14 days.
For exchanges we will endeavour to replace these within 7-10 working days from the point at which we receive your returned item/s, however in the instances that this is not possible, we will provide you with an estimated time frame.
If any stock shortages are encountered or other delays to the returns process then you will be notified of these at the earliest possible point.
- Please ensure that you return your item/s within the 14 days of receipt of your returns authorisation.
- Please ensure you obtain a proof of delivery. If you do not have a proof of delivery, and we do not receive your order, we will be unable to process any refund or exchange.
- Refunds or exchanges will not be processed until we have received the returned item/s, or in the instance of non-receipt, evidence of a proof of delivery is provided.
- For orders with personalisation (in the form of printed initials) you will not be able to return, or exchange if they are supplied as per your instruction.